How to make an exchange
You have 30 days from the shipping date to exchange your LemonJelly.ca purchase for FREE
You can exchange your item’s sizes or colors. If you prefer to exchange it for a different item, return it and make a new purchase.
To exchange your original item, we offer you FREE and SEAMLESS process.
Exchanging an item purchased at LemonJelly.ca is simple. Email us at firstname.lastname@example.org let us know which size you would need exchanged for ( in order to make sure that we keep your requested size on hold for you). Please have written in the Subject letter the following (Exchange for Order #). After putting your exchanged size on hold, we will be sending you a FREE exchange label, to the email provided with your order.
You have 7 days from the exchange request to return your merchandise back to our Montreal warehouse facility. If this period has passed and we have not received the original items, we will not be able to guarantee to have your requested pair.
Only one exchange request can be done at a time for the same order. We do not offer any price adjustments for any order