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Need more help? Reach us at info@lemonjelly.ca

Returns

Returns happen and that’s OK. You can return your online purchases by following the instructions below.

Regular Priced Merchandise
  • Within 30 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
  • Item must not be worn or damaged
  • Item must be in original packaging
  • Past 30 days: we will no longer accept returns or exchanges.
  • Items need to have a receipt or proof of purchase
  • Must fill out Return Form
  • All return shipping expenses are up to the customers discretion
Sale Merchandise
  • Within 15 days of the shipping date: you can exchange your item or receive an online Lemon Jelly credit
  • Sorry! No refunds on discounted items
  • Item must not be worn or damaged
  • Item must be in original packaging
  • Past 15 days: we will no longer accept exchanges or offer credit
  • Items need to have a receipt or proof of purchase
  • Must fill out Return Form
  • All return shipping expenses are up to the customers discretion
*Items that do not follow these guidelines will be returned to Sender.

Shipping

The Lemon Jelly Team wants to allow customers to get their order ASAP!

  • All orders placed before 3:00p.m. Eastern Time will be eligible for same day shipping.
  • Orders shipped within Canada, will be received within 1-3 business days.
  • Please be aware that we do not process orders on Saturday, Sunday or statutory holidays.

Refunds

  • All refunds will be processed upon receipt of your return package.
  • When your refund is complete, we will email you and let you know!
  • Shipping Expenses will not be refunded.
Thank you for reviewing our Return Guidelines and Policy

United States

APPLICABLE ONLY FOR OUR US CUSTOMERS

  • All returned items need be declared as a "return of merchandise” (categorized as a NON-SALE item) on the customs declaration.
  • Returned items that do not include this mention on their custom declaration will be refused and returned to the sender.
  • Orders shipped.
  • Shipping and Customs Fees are not refundable.